Live call capture
Opens automatically when 3CX takes the mic and streams agent + caller audio.
Internal download portal
Ticket Hero
Detects 3CX calls, transcribes them live, matches callers to Autotask contacts, and drafts ticket notes when the call ends — so agents spend less time typing and more time helping customers.
Autotask match
Looks up the caller, company, and open tickets so context is ready mid-call.
AI ticket notes
Generates structured notes you can review, edit, and push when the call ends.
Secure access
Sign in to download
Use your SecureLogic Microsoft account. Releases are private and only available after SSO.